Somerset Park Suanplu Bangkok

Highly recommend! The door man, Jit is absolute amazing and makes your experience even better! That gentleman deserves a lot of acknowledgment! All the staff were absolutely lovely!

July 7 2023
VERY poor service for a hotel. The room is very dusty when we first arrived, Lobby personnel hardly understands English. And now, the reception is telling us to talk to the driver (hotel shuttle service) to fix my booking. I just told them (Guest Services) that they should be doing that. It's there job.
. HELLO!? !

July 9 2023
Pets are allowed in the building but guests are required to take the service lift if they have pets. But hotel management allows guest to take ANY lifts together with their pets. How about people who has allergies?

July 11-19,2023
Countless incident for the pets and lift.

July 22 2023
The hotel guest services are very strict for the shuttle service. They don't allow guest to take the shuttle service if guests are just 1minute late. Seriously.

But today, the shuttle is late and made us wait for 5minutes. I thought they are syrict with time?

โรงแรมแนวเซอร์วิสอพาทเมนต์เครือ ASR ทำเลของโรงแรมอยู่ในซอยสวนพลู ไม่ติดกับรถไฟฟ้า แต่ถ้าใช้รถยนต์ก็ค่อนข้างสะดวก ที่จอดรถกว้างใหญ่ ห้องพักสะอาด ครบ กว้างขวาง มีเครื่องซักผ้า เตาไฟฟ้า ไมโครเวฟ พนักงานบริการดีมาก

WOW, WOW, WOW! I absolutely love it here.
I can't imagine why anyone would write a bad review for Somerset.
Efficient, polite staff, room equipped with everything anyone would ever need & more, to my surprise i even found washing powder, of course with a washing machine.
After staying here for a week (out of 3 weeks), I hate the idea of going back home to Australia.
Cleaning staff, reception staff, kitchen staff, door guys, taxi's, etc are all pleasant & at your every beg & call at all times. No offence to Australian ripp off service providers, Thai service is far more advanced & much, much more truly caring.
A Big Thank You to all at SOMERSET.

P. S. Being here has even improved my mental health after being exposed to so called 'services' of Australia, LOL Really.

Service war wie immer gut, allerdings merkt man so langsam, dass das Hotel in die Jahre kommt. Lage ist sehr gut und nicht weit von dem Lumpini-Park entfernt. Frühstücksbuffet ist ebenfalls gut.

Stayed in an ironically named premier one-bedroom. If you were staying short term during which you'd be out most of the time, then the suite is clean and comfortable enough. For longer stays, you'd be constantly asking them to fix things, which may or may not work. The major appliances: fridge, washing machine, esp the dryer, air-conditioners.made strange loud noises if they worked. Terrible TV reception. Some stations were louder than others. Pots and pans were scratched and dusty. Obviously, the place is running down but it seems no one bothers to check on the wear and tear, or they have very low maintenance standards. Two stars: one for the relatively cheap price for a good sized suite. One for the relative quietness in a noise polluted city. Premier, it is definitely not!

Stayed in Room 801 for one night, had to visit a couple embassies in the area.
First impressions were good, lobby, spacious units etc.
But after a long day, wanted to sleep and noticed the bed dipped in the middle, after checking the bottom of the box spring, noticed a missing wheel. I don't know how housekeeping didn't notice this while changing the sheets. I called the reception to complain, the wheel was replaced, afterwards the bed still wasn't completely flat, but as I was tired I just ignored it. I think the center support of the box spring was broken as well. So, actually the whole box spring needed replacement.
Other issues:
-The bed and pillows were too small as well (compared to other hotels).
-The bathroom sink was clogged.
-The TV channels don't have good reception.
-Chairs on the balcony would've been nice.
Do not give them your email at the front desk, they send you unnecessary emails.

Very nice hotel and service. I come often here. Only problem that they work with Agoda! Avoid to book with Agoda platform, they charge more than the confirmation. Impossible to get the money back

We arrived very late (around midnight on the 20th of Feb 2022) without any reservation but the night receptionist (named khun Tak or something?) and night guard were extremely welcoming, offering us quickly an excellent room. We were very tired from a long day travelling on the road but we immediately felt taken care of. Great service and what amazingly spacious rooms. 5 stars well deserved thanks to the great night shift team!

A nice place to stay for a big family travel, they have up to 3 rooms apartment. Good maintenance at the property.

I'd give this place 0 stars if I could, we were treated like animals from the moment we arrived. It is advertised as an SHA+ Hotel, but its an apartment block that isn't equipped to quarantine travellers. We were denied our request fof food sfter s very long flight and taxi ride from the airport they expected me and my young son to wait 6 hours in our room without food and this would of happened if the ignorant young man on check-in had his way
The following day I went to the small onsite gym and the you nan working there told md to put a mask on while training, I explained to him that this is more dangerous than any virus and that hd was potentially doing people harm, but he just looked at my dumbfounded and pointed to the mask sign
I was planning on staying here a while, I'm checking out on the 3rd day and moving somewhere else

I have stayed here for 4 months Dec 2020 to Apr 2021. Nice and clean rooms, spacious rooms, friendly and helpful staff.

The staff are kind and very friendly to us. The room is perfect and comfortable. It is safe for children.

I stayed here 2 weeks of the best clean room, Lovvvely helpfull friendly, obliging staff from room service, to front desk. Food was always high standard. I would and do recommend staying to everyone. I made new friends with the staff. SIMPLY THE BEST ALL ROUND EXPERIENCE Neil from New Zealand.

อยากจะถามว่าทำไมบริหารแบบนี้ รปภยืนถามลูกค้าว่ามาหาห้องไหน น่าจะถามที่เคาน์เตอร์ ประชาสัมพันธ์จะดีกว่าไหม มันมองมืออาชีพยาวมากกว่า บริเวณรอบๆดูดีน่าพักอาศัยครับ

วิวที่นี่ดีมากจริงๆ พนักงานบริการเยี่ยมยอด ห้องสะอาด นอนสบาย แต่หักคะแนนตรงคุณภาพอาหารเช้า คิดว่ายังดีได้มากกว่านี้ค่ะ

ชอบบรรยากาศ health club เงียบสงบ สระกว้าง ห้องอาบน้ำแต่งตัว สวยและเย็นสบาย มีแอร์คอนดิชั่น ชอบมาพักผ่อน นอนริมสระ และ ว่ายน้ำที่นี่มาก เช้าๆ ช่วง offpeak คนไม่มาก เหมาะแก่การพักผ่อนส่วนตัว

It was okay, service, breakfast, room service stuff was very nice. Kitchen cleanliness was poor all the cabinet was sticky to touch the drain smells very bad. Pool and gym was great!

Great place to stay in Bangkok. Beautiful gardens, great sized rooms which are well maintained and clean. All toiletries supplied and the best staff!

Great stay, second time I’ve been here in conjunction with destination beauty. They’re very organised, rooms are large and open and cleaned daily. The hotel staff treat you like royalty. The biggest breakfast is yummy and everyone is so friendly. If you ask for anything, they attend to it straight away. Will definitely always stay here when I am in Bangkok:)