Mercure Chiang Mai

A bit on the older and budget side but offers a great experience and the feel of a higher end hotel.

Well located hotel with a beautiful swimming pool on the 3rd floor.
We were able to take advantage of an excursion to Chiang Rai (white temple, blue temple, etc.) offered by the hotel.
The hotel is a stone's throw from the boxing stadium, perfect for experiencing a muay thai fight.
A shuttle is also available to go to the night market, night bazaar, airport, etc.
Thank you for the welcoming!

This is the second time I have visited the establishment. The first was just when Thailand reopened during the Covid 19 epidemic.
This time the hotel was full of life.
The tourist center is easily accessible from the hotel. The building has a swimming pool (I didn't have the opportunity to use it because I didn't bring my swimming shorts)
The staff are always friendly and very helpful. The room I had was located on the 5th floor. It was spacious, clean, bright as can be. And has been recently renovated. It benefits from the comfort that one would expect from a room in a hotel of this category.
The breakfast is varied and of good quality. I had dinner at the hotel restaurant (I must admit that this is quite rare). The chosen dish met my expectations. I found the price reasonable.
I was questioned by the person in charge of managing the catering and catering staff. She wanted to know my opinion about breakfast. If there were things to improve. She asked me a question about my choice of this establishment. This is my answer. The staff is warm. The atmosphere in the hotel is invigorating (not like in some places where everything seems to be sanitized. Please note, I am not referring here to hygiene. But to the particular atmosphere that humans can generate in a place.)
What I really appreciate is the spirit that drives the staff. Fighting to maintain a standard of service and comfort. And to make your stay a success.
This hotel is worth your stay.

ห้องพักสะอาดมากค่ะ ที่นอน หมอน ผ้าห่ม ของใช้สำหรับผู้ใช้บริการห้องพักสะอาดมากคะ พนักงานทุกคนบริการดีมากๆค่ะ ได้รับการอำนวยความสะดวก รอยยิ้ม การบริการทุกๆด้าน ดีมากค่ะ ถ้ามีโอกาสจะเข้าไปรับบริการอีกนะคะ

This is a pleasant place with a fine breakfast. I was disappointed by the internet performance. When I asked the hotel they said it's because the hotel was full. They had no proper back up service for customers. So the lesson is if you need to make a business video internet call don't rely on the internet provided.

Mercure Chiang Mai everything are fulfill my expectations. From airport pick up to room comfortable and breakfast. I couldn't find anything to complain. I stayed here more than a week. I will definitely come back to stay at this Mercure Chiang Mai again.

We stayed in the hotel for few days. Everything was good and well. The staff were very hospitable and friendly, especially Ms Tara has exceptionally helpful and professional. I believe staff like her is an asset to any organisation. Keep up the good work.

Price are very good. Rooms clean and a lot of space but very noisy on the floors. Staff very polite and friendly.

A classic, old Thai hotel: pleasant, smiling service; rooms are large, comfortable, and clean; there is a pool but no gym (at least 6 excellent gyms nearby offering a daily pass for <200 baht) ; limited but adequate buffet breakfast; wifi works; very affordable.

Couple of visits and checking in went smoothly and pleasant. Although quite dated hotel but clean, tidy, with large room and very big bed and hot shower. Adequate breakfast with this friendly pricing and there’s plenty parking spaces. Next to Tops supermarket so it’s very convenient too.

I found this hotel after arriving in Chiang Ma at 11pm and realizing that I had accidentally booked my original hotel for the day following my arrival and that original hotel was fully booked for the night I arrived. I desperately called nearby hotels, with the Mercure having a room available for that night.

The best thing about the hotel was Tara, the absolutely wonderful late shift front desk associate who got me squared away with a room immediately. She is extremely warm, polite, and her English is fantastic. If you check in later in the evening, please give her a warm hello, because she is tier one. She is the reason that this particular hotel has a 5 star rating and not a 4.

The air conditioning in the hotel rooms was fantastic, if you are not a fan of hot weather, the hotels AC was bar none exceptional.

The room service menu was quite limited but everything I ordered from the menu was quite appetizing and of good value.

The location is slightly north of the old city but still within a very convenient distance to the old town.

My primary dissatisfaction with the hotel were only that there were no towels in my room when I arrived but that was quickly squared away by alerting the hotel staff. The second issue was that the water in the shower was not very hot and that was the only annoyance that was not something that could not be addressed.

We stayed here for 3 nights. At this price, it was a great value and I will definitely return.

Bed was super big. But only came with 2 pillows. We asked for more and they were delivered immediately.

The staff were very attentive. There was no toothbrush and bathrobes in the room and again, they brought them almost instantly after we requested.

The building is somewhat old but it has been renovated recently.

Breakfast was just ok. I would not have purchased it separately if it didn’t come with the room.

The location is great. There’s a supermarket right next door and several temples are within walking distance.

Something to improve: shower head angle/position could not be adjusted.

ไม่ทราบเรื่องห้องนะคะเพราะไปหาญาติที่ไปประชุม แต่ตำแหน่งของโรงแรมอยู่ในย่านที่หาซื้ออาหาร มีซุปเปอร์มาเก็ตอยู่ติดกัน สามารถเดินไปซื้ออาหารพื้นเมืองภาคเหนือที่ตลาดใกล้ชื่อ "ตลาดศิริวัฒนา"

โรงแรมได้รับการรีโนเวทภายนอก และภายในห้องพัก ถึงแม้จะไม่ได้ใหม่มาก แต่พนักงานน่ารัก บริการกันอย่างเต็มที่

The hotel is very outdated and poorly equipped. The room we had was dirty, the bathroom was covered with someone else’s hair as same as bedding sheet which wasn’t changed from previous guest. The pool area also in bad condition with trashy pool beds and dirty mattresses.
The breakfast was ok

โรงแรมเก่าแต่ห้องรีโนเวทใหม่ ห้องกว้างขวางสิ่งอำนวยความสะดวกครบครัน เตียงใหญ่นุ่มมาก หัองน้ำสะอาด มีสระว่ายน้ำ ห้องอาหารอร่อย เข้าร่วมโครงการเราเที่ยวด้วยกัน คุ้มค่ามากๆ อยู่ใกล้ตลาด ซื้อของฝากง่าย นั่งรถแดงไปสถานีรถไฟแค่คนละ40บาท