Sathon Car Rent

I have had quite a long relationship with Sathon Car Rent, renting cars from them regularly for 3 months. This one was mostly a 2019 Honda Civic. I won't say the car was properly maintained but it was in good condition, one time I even went to polish it myself since I made a scratch, polished my scratch and all the others, for which I was charged at the office and didn't want to give the deposit back. Thanks to my diplomatic skills got it done though. But the story here is just beginning.
On August 12, I took the Civic again, my friends and I were returning from an event early in the morning and were driving around Sukhumit. The car was going smoothly, no more than 60 km/h. On a smooth turn, which is always passed on a hurrah, we suddenly get a shock exhaust, I start to brake, I cope with the control and start to brake, getting out of the car I find that both left tires burst in the same place. How could this happen? There were no signs of an accident (I have video evidence) and two witnesses. The company came, changed the tires, gave me a new car. I said I didn't hit anything and that the tires blew out on the road. If it had happened on a high-speed road, not only the car could have been damaged, but also human lives. I went to the office the next day to give a statement to the insurance company, they didn't ask me anything, just said ok and left. I left the car for another day because the weather was bad, came back the next day to give it back. They didn't want to return the deposit under the pretext that I had an accident, and the fact that their car was not ready for regular trips and customers could die didn't bother them. I told them that I would not pay anything more because it was a scam. They said I owed more money for the extra day. I said they could take it out of the deposit, to which I was insulted and was told I would never be able to rent cars again. Thank you Sathon Car Rent!
U lost a loyal client

Rent first time car and have problems with brakes. Than staff told me - next time will give discount. Second time try to rent and they don’t want give discount and make bad services.
Very impolite old man staff or whatever who is he.

I rented Toyota Altis and I loved the car and the service until I returned the car. My vacation was awesome and I had a great experience so I happily went to return the car on time. To be honest, I would have given 5 stars for this rental car service experience however when I returned the car, the staff wasn’t polite at all. I experienced very odd and unfriendly behavior. The lady did not even talk politely. While renting the car, the staff is so friendly and polite however at the time of returning the car, they don’t respect you. I got full return of the deposit I gave. I even left more gasoline because this company rents you their car with empty fuel tank and will ask you to refuel at a nearby fuel station which I think is not a fair practice because you will leave some gasoline in the tank for sure because you don’t accurately know how much you will consume during the entire journey. The whole customer experience/ satisfaction went for a toss just because of this impolite behavior of the staff. I really think they should hire more young staff and teach them how to behave properly with their customers and how to make them feel special. After all, customer satisfaction and customer experience matters the most if you want to maintain good customer relations and loyalty.

For some strange reason, the commercial car rentals in BKK were all booked so I had to look for any option available because the trip couldn't be cancel. I called this place to make sure they had a car, and a lady kindly answered a few of my questions. We headed to the site and rented a car for 5 days. They charged 1000 baht/day + deposit for a total of 7000 baht. They have cheaper options but it all depends of your needs. The car was fine and trip went all good. They do check really well the car to make sure you did not damage anything when you go return it. Overall, the experience was good. Paperwork may take long but that was not a problem. English spoken.

You can find cars for rent without credit card (for cash). New cars (year<3) are expensive. That's weird, they ask where you are going to go during rental period.

ที่นี่เลยโอเคคะถ้าเราส่งตามกำหนดเวลาจะไม่มีปัญหาคะเช่าถูกรถก็สภาพดีคะ ขอให้เราทำตามกฎทุกอย่างโอเคคะ

The car has empty fuel tank, when I return the car, no refund on fuel. Very tricky and fishy in doing busineas, all tourists should alerted.

Rented a car from this company on recommendation from a friend. Very happy with the service and the car. The woman I dealt with was pleasant and was very nice about my rudimentary Thai. The car was thoroughly checked before we left and we both signed for everything. I returned the car today and (after a quick check) was given my deposit back in full. Will definitely use them again

Started using the company about 6 months ago. I have so far had good experience, I check the car for all damages and scratches and mark them on the official paper signed by both. Everytime I have returned the car, I got my security deposit within 10 mins of car return, post checking if all was ok.

Lying to customers. They tell you that they don't have car you want, but then giving it to another customer (who was my friend).

I've used their service already twice, had not any problems at all. Cheap cars (800 baht per day) in a good condition. Always get back my deposit. English speaking staff. I'm satisfied.

I have been using them for more than a year now if i need a car for a long weekend and i always get my deposit back.

Stay away from this place. Very poor service and very irresponsible. They gave us a car that broke down in one hour. We were stranded on the side of the road in Saraburi for almost 6 hours in the April heat. Called and asked for our refund and they said yes, but when we returned the car they would not give us the refund as agreed. Will never go back.

Location are great but I'm not very pleasant with company service. They should have service mind and pay attention on their works.

Very impolite, no clear informing policy, they just trying to get money from your pocket and blaming. And the cars are too old to rent. Please don't be dare to drive for your safety.

Have several types of car normal price, no need for credit card, but have deposit money 2000. Car are clean but check the gas before leave for long distance.

Booked a car and told me a Vios is 1200 but they may not have one on the day so may have to pay 1400 for a better car. Arrived and was first billed for 1200 but the boss told the girl to change to 1400. I asked why and he said a black car is more and newer. When I returned the car after 5 days the original renter was there. I asked her why it was 1400 and she said it was the New Year price. So they make it up as they go. Would not use again.