Louis Vuitton Siam Paragon

Extremely inadequate staff. They refused to sell in other stores everything is ok, don’t waste your time on this one

80% of staff were on there mobiles paying no attention to customers, you just get a casual hello and when you need help you have to find the staff! Similar service that you’d expect to find at Zara, quiet pathetic really. If they don’t think they can make a sale, they just give up and don’t care. You need to train your staff better; people except exceptional service and that’s something you can’t get at any of the LV shops in Paragon

Having traveled to various Louis Vuitton boutiques worldwide, I must say that the one in Bangkok holds a special place in my heart. It has undoubtedly been the most exceptional shopping experience I have ever had. The staff there treat every customer with genuine sincerity and care, making you feel truly valued and appreciated.

พนักงานพูดจาไม่น่าฟัง โดยเฉพาะคนที่มีอายุหน่อยดูเหมือนเป็นหัวหน้า ไม่ใช่พูดไม่สุภาพหรืออะไร แต่พูดห้วนมาก ถามคำถามที่เหมือนโยนความผิดให้ลูกค้า ควรพูดจาให้นุ่มนวลกว่านี้ค่ะ พอเจอแบบนี้ไม่แน่ใจเลยว่าถ้าเปลี่ยนจากเราเป็นดาราหรือคนใหญ่คนโตหรือพวกลูกค้ารายใหญ่ จะพูดด้วยโทนเสียงแบบนี้อยู่รึเปล่า.

Lovely store and helpful staff, thank you so much Sony for you support, you really assist us buying from the store.

Rude and snooty staff. Even though I was interested in some products, I walked over to another store and made a purchase instead.

Offensive service. Unworthy of a luxury brand. The LV shoes were cutting into the back heel of the feet. And we asked for a plaster. Service staff brushed us off and said no plaster. And to ask from information counter. We left the LV store, and changed our LV footwear for Dior footwear. Dior staff found a plaster for us before we even decided to buy anything. No thank you to LV. Get better.

บริการ​ดี พูดดีกว่า​ดิออ ซื้อของได้น้ำเปล่า​ 1 ขวด ในขณะที่​ดิออได้น้ำส้ม ซึ่งถ้าไม่ซื้อก็ไม่ได้ดื่มน้ำ ฮ่าๆๆ
luise จะแยกร้านผู้ชายผู้หญิง ของชายหญิง​อยู่​คนละชั้นกัน

Extremely poor service!

Looks like the staff is not interested in serving their customers. Kop/ Cop the employee who was assisting us was more interested in her phone, texting and looking into her WhatsApp messages than answering our questions.
No greeting no, no reply to questions.

Just bought a sunglasses this morning. Bad experience ever with an hi-end store. I bought one item, gave me another item, after checking changed for me but not change the invoice until i asked them to change the correct bill with the correct number of the item. The other problem is they didnt change the tax refund form for me. I cannot refund because different numbers of the bill and the tax refund form. The worst thing is: there was not any apology for giving wrong item. So that couldnt wait for any thank you after purchasing =

After visiting Louis Vuitton all over the world, this boutique in Bangkok is the best I've ever felt. They treat every customer with sincerity.

The sale assistant was welcoming, polite, and helpful. Even though some of her choice of words were not the best; positive intentions were well received.

Nice shop that isn't overly crowded. Staff were attentive and polite. Made purchase feel good.

My wife and I went here to just look on 8/26/22 and we meet our sales lady Panida Unban! She was very helpful and courteous! My wife finally set her eyes on one bag and of course she had to leave and think about it!
We came back after a few hours of shopping to buy the handbag but unfortunately the display one was the only one left in the color she wanted! My wife asked her if we can order an new one and she checked all the stores for another new one and found it at one of the other Store in Bangkok and said it would be delivered here within 1.5 hours! It starting raining outside and then the power went out in the entire mall and we were stuck in the store for 15 minutes before we could leave!
She sincerely was happy to help us find another new bag without any attitude that can be present at a lot of these luxury stores like Chanel and Hemes in Bangkok, Kuala Lumpur and Singapore!
Or in some case won’t even look or just say not available!
She called is within an hour while we were having fluffy pancakes at the food court and we went back to the store and bought!
I liked her service so much I went back to her to look for a men’s wallet that I’ve always refuse to spend this kind of money for just a luxury name! But then realized the men’s section was separated a upstairs with their own staff!
But I insistent my wife buy an matching wallet to go with her new bag on 9/9 and again she helped us with exemplary service!
My first experience with buying a handbag was back in 2018 while we had a layover at Heathrow airport in London and we meet Lucy! We loved her service also! She also was very patient and brought all the bags and wallet to show my wife! We’ll she this handbag in Marseille and had to think about it and when we went back it was already sold! But I found it at the airport on our flight back home!
Great prices too buying in Thailand! Also we will received 5% of the VAT back when we exit Thailand!
In the US this bag would be $331 more and have to pay sales tax!
We will definitely look for her the next time we’re back in Thailand for more luxury items!

Pepper Morris

ร้านนี้มีคนเข้ามาชมสินค้าใน shop เยอะมากค่ะ เป็นแบรนด์ที่นิยมทั้งคนไทยและชาวต่างชาติกันทุกคน จึงมีการจัดลำดับคิวในการเข้าชมสินค้าในปริมาณที่พอเหมาะเพื่อจะได้อำนวยเรื่องการบริการอย่างทั่วถึงค่ะ

I hope their customer service in future will get better. Staffs are so reluctant. Otherwise the shop is great. Well decorated outlet. Items are not so exclusive but they are limited.

Me and my wife use to like their women section. So many things that you may consider to buy. This time we like women scarfs. They are beautiful and exclusive. We bought two pieces.

All products are very high due to their brand name. Shoes and Purses are beautiful too.

คือlvที่paragon and iconsiam คือแบบไม่คิดจะเจอกับตัวผมใส่เสื้อธรรมดา ไม่ได้ใส่หรูไป คือดูแลแบบขอไปทีขอโทษนะครับ กงสีที่บ้านเงินหมุน 9หลักนะครับฝากไว้ให้คิด ที่ตปท ใส่อะไรไปเค้าดูแลดีหมดดุจญาติ คือถ้าจะทำงานบริการและดูคนที่ภายนอก ใส่เสื้อมอซอบ้าง มีรอยสักบ้างก็คิดและว่าเค้าแย่กว่าคนอื่น แต่โทษทีนะครับคุณเองก็เป็นขี้ข้า รับเงินเดือนธรรมดานะครับถึงจะได้เงินเดือนเยอะแต่ไม่มีเงินเก็บก็เท่านั้นนะครับขอบคุณ รับคำตอให้ได้นะครับอย่าอ่อนแอ

They control well about Covid now and have to cue to get in. A LV bag will keep its value and is a good investment.

Sa สาขาสยามพารากอนน่ารักมากค่ะ พูดจาดี อยากดูกำไลหรือสร้อยเส้นไหนก็ดูได้หมด ไม่หยิ่งขอให้ห่อพร้อมริบบิ้นได้เลยค่ะ ของเราได้น้ำหอมขนาดทดลองมากลิ่นด้วย

This store is big and has many bags, clothes, and other accessories to display. Staff who takes care me is good, the bag that I want to buy is out of order in this branch, so he contacted other branch to bring it to me within an hour.
However, I don't impress the front staffs who should make the first impression to customer at the first meet. They seem not polite and professional enough. Also, I quite wonder that why LV staffs in many branches in Thailand are not act like professional and polite enough by comparing with other LV staffs around the world. Need a training and improve service and mindset to be act more professional and meet the standard of LV group.